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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Junior

June 6, 2024

1  out of  5 rating by Eric Junior
"Never answers phone"
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Tonmoy Kabiraj

July 14, 2023

1  out of  5 rating by Tonmoy Kabiraj
"DO NOT select this as your local agent! He will never answer his phone, return your phone or return your email. I have emailed him about insurance discount question on 07/07/2023, and still have NOT received a response. Just go with someone else."
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Mark Raupp

July 12, 2023

1  out of  5 rating by Mark Raupp
"Worst experience I've ever had working with an insurance agent. So many mistakes I don't know where to begin. Never answers the phone and you won't get a call back. I lasted just shy of two months."
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Dustin N

June 26, 2022

1  out of  5 rating by Dustin N
"Unfortunately this State Farm agent provides the State Farm name a disservice. He is extremely keen on obtaining your business but once the deal is made, he disappears like a thief in the night. As many have posted, he lacks the communication skills to successfully maintain a client base. He is rarely at his office location. His "staff" is one person who states he (the "staff") is only in the office three days a week for three hours each of those days. When you as the agent are never in the office, you have a "staff" minimally based in the office, and neither consistently answer voicemails or emails, I question dedication to the customer. For me, I switched to State Farm recently after being with another agency for a decade. They unfortunately raised rates every year without specific cause - "region wide" rate increases. The 45 days I was with this agent, I had no less than six issues due the agent's multiple mistakes with paperwork creation and submission. I have switched to another more reputable agent to get things fixed. Mind you these are not paperwork issues associated with a claim. It is the initial paperwork to merely be a State Farm customer and ensure active auto and home insurance. I recommend all take the time to look at the dozens of State Farm agents in the area and choose someone different. I recognize we all just want to pay our insurance bills and hopefully never use the insurance plan, but when you do have a question or issue and your agent actively avoids you, this is true indicator of their commitment."
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Aaron Simpson

November 13, 2021

5  out of  5 rating by Aaron Simpson
"Great guy and team... recommend highly..."
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Brian Thompson

November 4, 2021

5  out of  5 rating by Brian Thompson
"Great communication."
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Tim Greenlee

October 25, 2021

5  out of  5 rating by Tim Greenlee
"These guys go above, and beyond to get you taken care of. Caleb worked hard to get me the best products for my needs."
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Rita G

October 22, 2021

5  out of  5 rating by Rita G
"I love Kyle, he is has helped us in many ways, kind, sweet and a great father. I wish him all the success to be successful."
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chris ottinger

October 21, 2021

4  out of  5 rating by chris ottinger
"Good service but know I can get my insurance cheaper some where else"
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Anthony Mclin

October 12, 2021

5  out of  5 rating by Anthony Mclin
"Set me up with everything I needed plus more. 10/10 service. Thanks again Kyle"
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Brandi Ballenger

October 8, 2021

5  out of  5 rating by Brandi Ballenger
"Kyle is absolutely amazing!!"
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Megan Martin

October 5, 2021

5  out of  5 rating by Megan Martin
"Kyle was able to provide the same coverage with significant savings compared to our previous provider. He and his staff are responsive and professional. They always take the time to answer all of my questions and are very patient and thorough in their explanations."
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Indy 2000

May 18, 2021

1  out of  5 rating by Indy 2000
"I have been with this agent for over 15 years. They don't return calls but are always sure to send correspondence for solicit investing your money with them. I need to change."
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Dontraelle Johnson

April 29, 2021

5  out of  5 rating by Dontraelle Johnson
"Caleb R. was extremely helpful and patient with me. As someone who knows absolutely nothing about insurance, he explained things clearly and even multiple times when asked. He even saved me $30/mo. on my insurance. If there are other employees like Caleb there, then I am glad I got my insurance through State Farm."
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Ange DJE

April 23, 2021

4  out of  5 rating by Ange DJE
"Kyle is a good agent, respectful and he answers all concerns within a short time"
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Angela Lundy

March 18, 2021

5  out of  5 rating by Angela Lundy
"Very accommodating of my time, let me come over on my lunch break to change my insurance from another company."
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Sarah Kimberly

March 3, 2021

5  out of  5 rating by Sarah Kimberly
"Kyle helped me get a cheaper quote for my car than what I originally had doing it myself online. He answered every question I had and was all around very helpful. Very happy with my insurance policies and his services."
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Ted S

February 24, 2021

5  out of  5 rating by Ted S
"Personable and knowledgeable, Kyle has provided me with not only the best insurance coverage/rate bundle but also one less thing to worry about. Knowing that Kyle is there should any issues arise is quite comforting and I wholeheartedly recommend him and State Farm Insurance."
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Mark Linderst

February 9, 2021

5  out of  5 rating by Mark Linderst
"It''s a pleasure to do business with Kyle, especially insurance business. I've had insurance with other agents and left because they didn't return calls or answer questions but I'm pretty sure I'll never have these issues with Kyle."
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leslie harris

October 5, 2020

5  out of  5 rating by leslie harris
"Kyle & Nicole have been great to deal with! Very competitive rates, fast & easy switch!"
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Saad El Alami

August 6, 2020

1  out of  5 rating by Saad El Alami
"Horrible communication. Never gets back with you even though it's important. This is a response to your response. Exactly, i am no longer your client because i switched agencies. You say you would love to help, you didn't even help when i was your client and needing the help so no thanks i would never call you or use you again"
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July 23, 2020

5  out of  5 rating by Thomas
"The wife and myself were very pleased with the service. They were very kind, professional and helpful with obtaining our vehicle coverage. Not only did they provide us with a lower amount as compared to our previous provider, but also added renters insurance which we didn’t have before. Very happy indeed!"
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Kristina Miller

November 6, 2019

1  out of  5 rating by Kristina Miller
"Lousy customer service. I have to call and call and call -- then wait and wait for a returned call."
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Aaron Simpson

July 30, 2019

5  out of  5 rating by Aaron Simpson
"Always takes care of customers with top notch customer service...."
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Lisa Lengerich

April 27, 2019

5  out of  5 rating by Lisa Lengerich
"I contacted Kyle to surrender my policy and less than a week later, I had my payment. Thank you for the great service!"